Mortgage service provider offers mortgage fulfillment services to members
DENVER, May 18, 2011 – LenderLive Network Inc., an end-to-end mortgage services provider, joins the State Department Federal Credit Union (SDFCU) in celebrating 10 years of jointly providing mortgage fulfillment services to members around the world.
“We are very appreciative of our partnership with State Department Federal Credit Union,” said Kim Starley, chief marketing officer at LenderLive. “We are celebrating our 10-year relationship not only for our successful funding of thousands of mortgage loans for the credit union but also for the great working relationship with the State Dept FCU staff. They are great people with which to work and they always have their members’ best interest in mind.”
SDFCU members include foreign-service officers, diplomats and other government professionals. Because of the geographic distribution of its 67,000 members, 90 percent of the credit union’s business is conducted via the phone or online. Members tend to have unique situations, such as multiple residences (local and international) and need the ability to close on a domestic property while stationed abroad, which requires specialized fulfillment capabilities. Working with SDFCU, LenderLive’s private-label origination website and hosting capabilities allow these members to have continuous access to mortgage banking services from any location at any time.
“We have an excellent working relationship with LenderLive, and I feel it has served SDFCU well,” said Faith Miller, SDFCU’s vice president of lending and member experience. “We believe the outsourcing option has provided the best solution for our members, who are pleased with the services LenderLive provides.”
SDFCU takes advantage of LenderLive’s comprehensive fulfillment offering, where applications are taken online through the private-label consumer website or by an SDFCU loan officer using LenderLive’s LOS called eOriginator™, then processed, underwritten and closed through LenderLive’s fulfillment center.
While SDFCU serves a host of members, most of them are employees of the U.S. Department of State. ”These folks sacrifice their home life and families to serve American interests all over the globe,” Starley explained. “It’s incumbent upon us to ensure that their home financing needs are met in the U.S. and their service delivery expectations are always met.”
About LenderLive Network Inc.
LenderLive is a domestic-based mortgage services provider. Through its five divisions—origination services, conduit services, document services, settlement services, and loan servicing—LenderLive offers the people, technology and processes to support our clients’ origination, servicing and loan purchase operations. From large-scale, centralized operations centers, the company provides services to financial institutions of all sizes on a national basis. With tens of millions of transactions processed through its expansive service offering, LenderLive offers the vision, experience and innovation on which financial institutions can rely.