Contact and
Payment Information

There are several ways to reach us; choose the most convenient option for you:

Access Your Account

To access your Account

Access our secure, online Mortgage
Portal to review payment options, update
your account and much more.
Mortgage Portal

to reach us by Phone: 1-877-516-8118

To reach us by Phone

Call our Loan Servicing Center at
1-877-516-8118 or 1-303-226-8118
Monday-Friday from 8:am to 5:00 CST.


When you call please have your loan number ready.

To reach us by Fax: 877-516-8033

To reach us by Fax

You may fax your general request to:
Loan Servicing Center
(877)-516-8033 Customer Service Dept.
(877)-516-8066 Collections Dept.
(877)-516-8071 Default / Foreclosure
(877)-516-8085 Finance Dept.

To request a payoff statement for your loan,
fax your request to:

Loan Servicing Dept.
(877)-516-8033

Please include your name and loan number
on all requests.

To reach us by Mail

To reach us by Mail

Loan Servicing Center
PO Box 469040
Glendale, CO 80246

TO REMIT PAYMENTS
Regular payments mail to:
Loan Servicing Center
PO Box 469047
Glendale, CO 80246
Overnight payments/payoffs mail to:
Loan Servicing Center
710 South Ash Street
Suite 200
Glendale, CO 80246

 

To reach us by Email:

To reach us by Email

Customer Service
ServicingCustomerService@lenderlive.com
Collections
ServicingCollections@lenderlive.com
Default
ServicingDefault@lenderlive.com

 

> DOWNLOAD RECURRING PAYMENT
AUTHORIZATION FORM (ACH FORM)
- for automatic payments

Customer Service

At LenderLive Network our main goal is customer satisfaction. We are committed to quality customer service, and assure that you will be treated with respect by our friendly and knowledgeable team members. In addition, your privacy is always protected and your account information will be kept secure.

A very important word of advice: Please be aware of foreclosure scams. With the high rate of foreclosures in the country right now, many borrowers are looking for modification or rescue assistance. Please be aware of the following:

  • LenderLive does not charge any borrower a modification fee.
  • HUD approved counselors are FREE so please beware of someone requesting a counseling fee.
  • Do not be pressured to sign papers immediately, or transfer the deed of your home on the promise that you can be saved from foreclosure.
  • Never consider signing over the deed to your property to any organization or individual unless you are working directly with your mortgage company to forgive your debt.
  • Make your mortgage payments only to your mortgage company unless they have specifically directed you to make your payment elsewhere.

> VIEW OUR FEE SCHEDULE BY CLICKING HERE

Need help? Resources for borrowers in need of help.

U.S. Department of Housing and Urban Development (HUD)
HUD is a U.S. government agency that works to increase home ownership, supports homebuyers, and offers government help for homeowners. HUD offers free or low-cost foreclosure prevention counseling throughout the country.

To find out where the nearest counseling agency is in your area, please visit www.hud.gov or call toll free, 1.800.CALL.FHA (1.800.225.5342) for more information.

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HOPE NOW - Support and Guidance for Homeowners
HOPE NOW is an alliance between HUD approved counseling agents, servicers, investors and other mortgage market participants that provides free foreclosure – www.hopenow.com.
Hope now HotLine – 888-995-HOPE

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Federal Emergency Management Agency (FEMA)- www.fema.gov
FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

DISASTER. It strikes anytime, anywhere. It takes many forms -- a hurricane, an earthquake, a tornado, a flood, a fire or a hazardous spill, an act of nature or an act of terrorism. It builds over days or weeks, or hits suddenly, without warning. Every year, millions of Americans face disaster, and its terrifying consequences.

Assistance Information

Other Resources

Don’t Borrow Trouble
A Freddie Mac sponsored program (www.dontborrowtrouble.com) that teaches homeowners how to avoid predatory lending practices.

The Servicemembers Civil Relief Act
Provides certain legal protections and debt relief to servicemembers on active duty or active service and their dependents. Visit the U.S. Department of Defense’s Military OneSource website located at www.militaryonesource.com.

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